At LotzOutdoors.com, we are committed to providing quality products and excellent customer service. If you are not fully satisfied with your purchase, we’re here to help!
1. Returns
- You have 30 days from the date of receipt to return an item.
- To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging, with all tags and labels attached.
- To initiate a return, please contact our customer service team at shop@lotzoutdoors.com with your order number and reason for the return.
- Customers are responsible for the return shipping costs unless the item arrived damaged or defective.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Items marked as “Final Sale” or “Non-Returnable”
3. Refunds
- Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
- Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund unless the return is due to our error (e.g., defective or incorrect item).
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at shop@lotzoutdoors.com.
5. Late or Missing Refunds
- If you haven’t received a refund yet, please check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at [customer support email/phone number].
6. Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item, unless it was damaged or defective.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
For any questions or concerns about our return and refund policy, please contact us at shop@lotzoutdoors.com. We’re here to help ensure your satisfaction with our products and service!
Lotz Outdoors – Encouraging you to Get Out There with confidence.
Last Updated: 9/18/2024